Terms & Conditions


Please confirm you agree to the terms and conditions before making your purchase:

Orders, Payment & Delivery

All payments will be taken via your specified method. Once your payment has been processed and received, your product/s will be dispatched. However if payment has not been received, your order will be cancelled.  If there are any issues regarding your purchased items or delivery, Thomas Kondiments Ltd will contact you.

All goods and quantity of goods have been selected by the purchaser. Once you have place the order, you will be unable to change the goods and quantity of goods selected. However if a mistake has been made in error, then please contact sales@mysauce.co.uk and we will try our best to resolve without delay.

Returns Policy

Due to the perishable nature of our products, Thomas Kondiments Ltd cannot accept any returned goods from the purchaser once all goods have reached the shipping address or location. We are governed by strict Health & Safety regulations and we must comply for the safety of all customers as well as the reputation of Thomas Kondiments Ltd.

We take pride and care when packing goods for shipping, however accidents may happen during transportation and goods may be damaged.  If you receive damaged goods please contact sales@mysauce.co.uk detailing purchase date, goods purchased and a clear picture of damaged goods sent as an attachment to your email. We will try our best to resolve without delay.

Refund Policy

Please email info@mysauce.co.uk to request a refund and your reason within 24 hours and we will process your request. Thereafter your refund will be returned to you via your original payment method within 14 days.

Cancellation Policy

Due to the perishable nature of our products, Thomas Kondiments Ltd cannot accept any returned goods from the purchaser once all goods have reached the shipping address or location. If you would like to cancel your order before delivery please contact sales@mysauce.co.uk.

Company Details

Registered address: Thomas Kondiments Ltd, 69 Rounton Road, Waltham Abbey, Essex EN9 3AW

Company number: 10999051

Contact number: 07840 842 324